Refund & Cancellation Policy
Last updated: 29 July 2025
1. Free Cancellation Window
Bookings can be cancelled free of charge up to 12 hours before the scheduled pick-up time.
2. Late Cancellation
Cancellations made within 12 hours of pick-up may incur a fee of up to 50 % of the agreed transfer price to cover driver allocation costs.
3. No-Show Policy
If the passenger fails to appear at the pick-up location without prior notice, the full fare is non-refundable.
4. How to Request a Refund
Send an email to info@antalyatransfer.vip with your booking reference and reason for cancellation. Approved refunds are processed to the original payment method within 7 business days.